Privacy and Cookie Policy
Last updated: 19 August 2025
Who we are
KellysNicNaks.com is the data controller for this website and shop.
Contact - admin@kellysnicnaks.com
What data we collect
Order and account details - name, email, phone, billing address, delivery address.
Payment reference details - handled by PrestaShop Checkout, PayPal, Apple Pay, or Google Pay. We receive payment confirmations and identifiers, not full card details.
Delivery information - shared with Evri so your order can be delivered and tracked.
Custom uploads - images you upload for personalised items.
Customer support - messages you send us about your order.
We do not use analytics. We do not sell personal data.
Why we use your data and our lawful bases
Process and deliver your order - contract.
Take payment and handle refunds - contract and legal obligation for accounting.
Deliver parcels and provide tracking - contract.
Customer support and order queries - contract and our legitimate interests to respond efficiently.
Personalised products - contract.
Legal and tax compliance - legal obligation.
How long we keep your data
Order and payment records - usually 6 years for accounting and tax.
Uploaded images for custom products - deleted after 8 weeks.
Support messages - up to 12 months after the issue is resolved.
Who we share data with
Couriers - Evri receives your name, delivery address, and contact details for delivery and tracking.
Payment providers - PrestaShop Checkout, PayPal, Apple Pay, Google Pay. These providers process your payment on their systems and may be independent controllers for that processing.
Hosting and IT service providers - only where needed to run this website, under contract.
If we transfer data outside the UK, we use an approved safeguard such as an adequacy decision or standard contractual clauses with the UK addendum.
Cookies
We use only essential cookies that make the site work. These allow the basket, checkout, account login, and security features to function.
We do not use analytics or advertising cookies.
Examples of essential cookies
Session and security cookies - keep you logged in and protect your account.
Basket and checkout cookies - remember what is in your cart and move you through checkout.
Preference cookies - remember basic shop settings like language or currency.
Suggested banner text
We use only essential cookies to run our shop, like keeping your basket. No tracking. See our Privacy and Cookie Policy for details.
Your rights
You can ask for a copy of your data.
You can ask us to correct or delete your data.
You can ask us to limit or object to certain uses.
You can ask for your data in a portable format.
You can withdraw consent if we ever rely on it.
We will respond within one month. To make a request, email admin@kellysnicnaks.com.
Children
Our shop is for adults. We do not knowingly collect children’s data.
Security
We use appropriate technical and organisational measures to protect your data.
Changes to this notice
We will update this page if our practices change. If changes are significant, we will let you know on the site or by email.
How to complain
If you have concerns, contact us first at admin@kellysnicnaks.com
You can also contact the Information Commissioner’s Office.
ICO helpline - 0303 123 1113
Address - Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF