Terms and Conditions of Use
Welcome to Kelly’s Nic Naks. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully.
1. Orders
- All orders are subject to acceptance and availability.
- Once your order is placed, you will receive an order confirmation email. This does not guarantee acceptance; a contract is formed only once payment has cleared and your order has been dispatched.
- We reserve the right to refuse or cancel any order in case of errors, suspected fraud, or supply issues.
2. Prices & Payment
- All prices are shown in GBP (£) and include VAT where applicable.
- Payment is required in full at the time of ordering.
- We accept the payment methods displayed at checkout.
3. Delivery
- Orders are usually dispatched within 2 working days after payment is received.
- Delivery is via Evri with tracking (see our Delivery & Shipping page for full details).
- Risk of loss passes to you once the order has been delivered to the address you provided.
4. Returns & Refunds
- You have the right to cancel your order within 14 days of receipt (except personalised/custom items).
- Returns must be made in accordance with our Returns & Refunds policy.
5. Products
- We make every effort to ensure product descriptions, prices, and images are accurate, but errors may occur.
- Colours may vary slightly due to screen settings.
6. Liability
- We are not liable for delays or failures caused by circumstances beyond our control (including courier delays, strikes, or extreme weather).
- Our total liability to you shall not exceed the value of the order placed.
7. Privacy
- Your personal data is used only to process and fulfil your order, in line with our Privacy Policy.
8. Governing Law
- These Terms are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated: 18/08/2025